Cancellation & Refund Policy
Cancellation & Refund Policy
At The Unspoken Letters, we strive to deliver heartfelt products that capture emotions and create lasting memories. Your satisfaction is important to us, and we are here to ensure a smooth and transparent shopping experience.
1. Eligibility for Refunds
Refunds are only applicable for damaged, defective, or incorrect items received.
Personalized or custom-made products (such as handwritten letters, personalized gifts, or custom designs) are not eligible for refunds, unless they arrive damaged or with an error on our part.
Refund requests must be made within 7 days of receiving your order.
2. Non-Refundable Items
Digital products, downloadable content, and personalized/customized items.
Gift cards and promotional items.
3. Refund Process
To request a refund, please email us at [support@theunspokenletters.com] with your order number, a description of the issue, and supporting photos (if applicable).
Once your request is reviewed and approved, your refund will be processed within 5–10 business days to your original payment method.
4. Replacements & Exchanges
If you received a defective or incorrect product, we may offer a replacement or exchange instead of a refund, depending on availability.
For exchanges, the incorrect product must be returned in its original packaging.
5. Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund.
After 24 hours, cancellations are not possible for personalized/custom orders.